Instructor has not posted this grade

[brownnic]

ello,

I posted this to Canvas Commons but wanted to see if you could help.  I am printing the grades of students with D's and E's so far.  In two one of my sections, when I go to a student to print, the final grade doesn't show.  

Here is a screen shot of the error below.

Can you help?  One of my sections, it works just fine.

Thanks!

[nwilson7 · Accepted solution]

@brownnic Your institution may have already tried all of this but if not, the first thing to do is clear your Chrome cache:

Clear cache & cookies - Computer - Google Account Help

This is a common issue that will cause your screen to look like the screenshot you attached.  If that does not help, you most likely have an outdated Chrome version so make sure your Chromebook is up-to-date.  I am pretty sure that Chromebooks do have a set life so after a certain number of years, they can't be updated anymore.  This can cause issues with websites that require a minimum browser version.  Here are the current supported browser versions:

What are the browser and computer requirements for Instructure products? 

Hope this helps!
-Nick