Issue with submitting files

[NikoArballo]

This has happened twice now, where I will click "choose a file" during a quiz, and it submits the whole quiz instead. Another issue is that while I'm taking the quiz and putting in my answers, a couple of minutes later, it erases my answers, and I will have to input everything again.

I am using Chrome, and I have cleared my cache and cookies. I restarted my laptop, I switched to pc, I have changed wifi, it's the same issue. Other students haven't encountered this issue so I truly don't know what it could be.

[natariastx]

@NikoArballo This is a really interesting issue! Especially since others are not experiencing it. Have you tried submitting a ticket with your IT department or through Canvas? Below are the steps to submit it to the Canvas support team. 

How to Get Canvas Help

1. Locate the Help Icon:

   While logged into Canvas, find the Help icon (usually a question mark) in the Global Navigation menu, which is on the left-hand side of your screen. 
2. Choose a Support Option:

   Click on the Help icon and select the option that leads to support, such as "Report a Problem" or "Contact Canvas Support". 
3. Describe Your Issue:

   A form will appear. Fill in the Subject, Description, and select how the problem is affecting you. 
4. Provide Details:

   Include a detailed description of the problem, a link to the exact page or assignment you're having trouble with, and any relevant screenshots. 
5. Submit the Ticket:

   Click the Send Email button to submit your request to the support team. 

Tips for a Better Support Experience

• Be Specific: The more detail you provide, the faster support can help you. 
• Provide Course and Page Links: Copying and pasting the URL from the address bar of the specific course or page where the problem occurs is very helpful, according to this YouTube video. 
• Include Screenshots: If possible, take a screenshot or screencast recording of the issue to include in your ticket. 
• Check Your Institution's Help Menu: Your institution can customize the options in the Help menu, so the exact options might vary. 

[NikoArballo · Accepted solution]

I found out the issue myself! I did talk to IT before and the chat support too,  but nobody could figure it out.

It was a highlighter extension that was doing it. Very weird, that extension wasn't an issue before.