Lock Down Browser

[HavvaLafci]

I have been experiencing issues with my MacBook Air while trying to access an exam on LockDown Browser. Before I can start my assessment, my computer begins to glitch and then turns black. This happens every time I use the LockDown Browser. I have to shut down my laptop multiple times before I can access the assessment. I have tried using different browsers, such as Firefox and Chrome, and updated my MacBook Air but the issue persists.

[NoahBoswell · Accepted solution]

Hey @HavvaLafci ,

Thanks for posting on the Instructure Community!

We have run into this issue as well. The first thing that I'd do is uninstall and reinstall lockdown browser on your computer, as it should be an app downloaded. If that doesn't work, I'd recommend reaching out to your school's I.T. department directly and seeing what they recommend. It could likely even be a configuration issue that respondous would have to fix on their end for all students.

Hope this helps a bit, reach out with any additional questions! Thanks.
- Noah