Microsoft OneDrive Integration - Cookies issue - AGAIN???

[GideonWilliams]

This issue with Microsoft OneDrive LTI integration has come up again today in Edge browser

As with before, I have checked our cookies settings and they have not changed. They are still the same as before and set to allow the LTI to work.

Anyone else getting this problem?

Affecting all aspects of the integration - sooooooooooooooooooooooooo frustrating!

[Jeff_F · Accepted solution]

Hello @GideonWilliams - I just had one of my students report this issue. We are in the initial stages of exploring the tool and are set to pilot with 5 courses / 150 students beginning in a few weeks. Here are the questions I've sent my student:

• Which OS are you using?
• Which web browser?
• Is the web browser updated?
• Do you have third party cookies enabled in the web browser? How to check:
  • https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-enable-third-party-cookies-in-my-bro...

With that info I'll look to try to repeat the issue and try to determine if it is related to the dreaded 3rd party cookie issue(s) or perhaps another cause.

[Jeff_F · Accepted solution]

Hello @GideonWilliams - I just had one of my students report this issue. We are in the initial stages of exploring the tool and are set to pilot with 5 courses / 150 students beginning in a few weeks. Here are the questions I've sent my student:

• Which OS are you using?
• Which web browser?
• Is the web browser updated?
• Do you have third party cookies enabled in the web browser? How to check:
  • https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-enable-third-party-cookies-in-my-bro...

With that info I'll look to try to repeat the issue and try to determine if it is related to the dreaded 3rd party cookie issue(s) or perhaps another cause.

[TonnieStap · Accepted solution]

Dear Gideon,

I ran into the same problem yesterday with students accessing a course by means of Safari on Macbooks. On my own Windows laptop I experienced no issues with Edge nor with Chrome but was able to reproduce the issue on an iPad with Safari.

You imply you ran into this issue before so you may already know this: It is not just "Allow cookies" that is needed for OneDrive to connect, it is also "Allow third-party cookies" that needs to be enabled. This setting is named in various ways in various browsers: "Tracking",  "Cross-platform tracking" mostly you will find it under Privacy or Security settings.

Hope this helps.

Regards,
Tonnie

[GideonWilliams]

Thanks both @TonnieStap and @Jeff_F for your support and encouragement and time spent to answer

[DavidMayotte]

We had this issue last year and were able to fix it.  Our IT team placed a *.sharepoint.com and an *.ltionedrive exclusion in the Chrome Edge policy for the Trackers.  As a workaround, you can also click on the lock next to the Address bar and click the toggle switch that says: Tracking Prevention for this site.  That will work as well, but isn't necessarily the best option long term.

Hope this helps!