vcarmer
Community Participant

Missing student in Mastery Grade book

I have a student who I have edited his section, but when I go to my Learning Mastery Grade book, he does not appear in his section. In fact to obtain his Mastery Learning scores, I have to go to People, locate him, and then access his grades through this. I have asked in the Community for ideas but have not gotten any. I have deleted him and put him back into the course. I have edited his section by removing and then adding it back it. I do not have any filters applied to my Grade Book. Nothing seems to work. This is only happening with him - out of 130+ students. Any help you can provided would be appreciated.

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greydon
Instructure
Instructure

Hello @vcarmer

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with a student in your mastery gradebook. With a situation like this, it may be best to look at specifics and contact support directly. There may be factors on the backend of things that require fixing that you cannot fix yourself. Because of the complexity of the issue, and the concerns for privacy, it would be best if you contacted Canvas Support or Mastery Connect directly to pinpoint the source of the issue and provide a resolution:

Preferably - Mastery Connect: https://community.canvaslms.com/t5/Mastery-Connect-Getting-Started/Create-a-Mastery-Connect-Support-...

or

https://community.canvaslms.com/t5/Canvas-Basics-Guide/How-do-I-contact-Canvas-Support/ta-p/389767

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