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lori_campbell
Community Member

My gif isn't giffing.

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I normally use gifs for my course view cards. However, 2 out of 6 of mine are moving on the course settings page but not in the actual card view. This is only annoying me. I am sure it's not a big deal to the students, but I like the animation on the dashboard because I am "that kind of teacher." Does anyone else have this issue? I haven't checked yet with a student to see if the gif moves for them.

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I'm new here and don't know how to follow a thread, so I'm hoping my comment helps me see what the solution to this is as well.  Thanks.

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Stef_retired
Community Team
Community Team

Thanks to everyone for participating in this conversation. If you've submitted a ticket to Canvas Support you will be notified on the progress toward a solution. In the meantime, you can follow Inst-FS gifs aren't animated on the dashboard for updates.

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27 Replies
Bobby2
Community Champion

Hi  @816c37bca4eae28  Welcome to the Canvas Community.

I love your question, and particularly love the new verb you created there. 'Giffing', I'm going to challenge myself to use it this week.

As for making them gif merrily on your dashboard I've had it happen a couple of times when they won't. I just had to ditch the ungiffy one and try another until I got one that played nice. Not too sure what makes them ungif themselves sometimes. 

Sorry I couldn't be more helpful. 

heather_chapman
New Member

Hi  @816c37bca4eae28  - 

Giffing - Ha!!  I just came to the community because the same thing happened to me.  It is interesting that our issues happened on the same day.  Hoping for a solution... because it is one of my favorite parts of canvas (our institution is new to Canvas and I'm one of the few (cool) teachers with Gifs.  

~Heather 

arosen
Community Member

Hi @816c37bca4eae28 ‌

I opened a support ticket, regarding this issue.  I received the following response:

This is a known behavior from our end and our engineering is working on it.

Adam

Bobby2
Community Champion

Hi  @arosen ‌ have you had this resolved? 

I'm new here and don't know how to follow a thread, so I'm hoping my comment helps me see what the solution to this is as well.  Thanks.

Bobby2
Community Champion

Welcome  @tbrecheisen  Thank You for joining in. 

arosen
Community Member

Nothing yet.

Hi  @tbrecheisen  Welcome to the Canvas Community!  Following content here in the Community is pretty simple.  Check out this Guide for more information: https://community.canvaslms.com/docs/DOC-14912-75187841167  I hope this helps, Thomas!

bbennett2
Community Champion

I did some digging because we had some GIFs as card headers too and I noticed that ours aren't giffing either.

I opened the dev tools in Chrome and took a look at how the image is loaded. This is the URL on the page:

https://inst-fs-iad-prod.inscloudgate.net/files/1233asdfLongStringHere/engage.gif?download=1&token=AnotherLong12345JumblyString&geometry=262x146&format=webp

Two things to notice:

  • The gif is actually loaded
  • The format is converted to webp

WebP is a new web image framework from Google that keeps high quality images without having a huge file. They allow for animation, so I'm assuming when you upload, there's some kind of conversion process that turns the GIF into a WebP file to make storage more manageable.

I tried converting a GIF to WebP, which gave me an animated image, but the Canvas Settings don't allow for WebP uploads as images, so that's not a solution. Not sure why it's happening, but it definitely isn't uer error.