MyLab and Mastering - Access code Question

[ThiNgocANguyen]

Hello professor,

I purchased the book on the Palomar bookstore website. I got this code: HSCOAE-SNAPK-BERNE-STUBS-MIMIR-LUTES. This code worked for me couple days ago and I saw the content of this course, but now when I pull up MyLab and Mastering section on Canvas, it doesn't work anymore. It says Invalid. I attached some pictures that show what I got when I tried to access by this code. Could you help me to resolve this error?

I look forward to hearing from you.

Best regards,

Thi Ngoc Nguyen

[Ron_Bowman]

@ThiNgocANguyen -

sorry you are having problems with MyLab and Mastering.

First, you should never publish access codes to anything you are using - that allows someone else to actually use it.

Second, someone here that uses MyLab and Mastering may be able to help you, but this forum is for answering questions about Canvas issues (which in a sense is what you are having).  It would be best to contact Pearson and see if they can help you with the issue.  It seems strange to me that it was working and now it does not.

You may also want to contact your instructor to find out if they can help with resolving the issue you are having.

good luck

Ron

[Chris_Hofer]

Good morning, @ThiNgocANguyen ...

I'm not sure if you realized this or not, but you have posted your question in the global Canvas Community website.  This website is a place where people from all over the world come to ask questions about Canvas, check out written and video tutorials, submit Feature Ideas for enhancements to Canvas, collaborate with others, and much more.  This website is not your class, and so your professor would most likely not see your question posted here.  Rather, you would want to contact your instructor by using the "Ask Your Instructor a Question" link found in the "Help" menu on the far left-hand side global navigation menu of your Canvas environment.  You can get more information about this in the following Guide: How do I get help with Canvas as a student?.

I hope this will help a bit.  Good luck as you have conversations with your professor about the access code for MyLab and Mastering.