New Assignment Rubric Freeform Comment Issue

[GARRETMAY]

Is anyone else experiencing new problems with the assignment rubrics? It no longer works when I want to select the "freeform comment" box, it automatically unselects when I try to update the rubric.

[dbrace · Accepted solution]

Hi @GARRETMAY,

I have been able to duplicate the experience that you have described and I have reported it to Canvas Support.

I have also taken a quick look at  Known Issues - Instructure Community  and, at least when I checked, it was not listed.

The Tier 1 agent that I spoke with is going to contact the next level of support for assistance and for it to (most likely) be sent over to engineers so that it can be fixed.

FYI - This experience has also been reported at  Canvas Rubric Settings not saving - Instructure Community - 643774 .

-Doug

[dbrace]

FYI from Canvas Support

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We are aware of an ongoing issue with Rubrics where certain settings do not stick after saving them and our engineering team is working on a solution.

I will attach the case to them and put your ticket On Hold, so they can update you once a fix has been deployed.

If you have any additional questions or concerns, please don't hesitate to reach back out to us.

[dbrace]

UPDATED

Hello, Our engineers have deployed a fix for this issue. Please let us know if you are still seeing this behavior or if you have any need for further support and we will diligently investigate to ensure the issue is completely resolved.