Not Loading Properly

[Serenia2000]

I was working on updating my courses for the coming week.  Everything was working great.  I went to dinner and came back and nothing will work any more.  I logged in on multiple browsers and it is happening on all of them.  It will load on my phone, but I can't create content and update things entirely on my phone.  I need something larger like my laptop for that.  I also attempted to log into another account.  That account's Canvas is working fine (it is a student account).  Mine won't do anything.  I go into Launchpad and that works good.  But as soon as I log into Canvas I get a white screen with a black clock outline, my profile picture, and tiny icons for the Dashboard.  However, that doesn't work at all either.  I cleared the cache, made sure all updates were good, and nothing.  I went to bed hoping it would work this morning... nothing.  Still having problems.

[Chris_Hofer · Accepted solution]

@Serenia2000 ...

Sorry to read that you're having difficulties with Canvas recently.  Thanks for detailing the things you've tried.  Some of the things I'll list below are things you've tried, but it doesn't hurt to try them again.

• Clear your browser history/cache, then close your browser completely, then open your browser to log back in to Canvas.
  • How do I clear my browser cache on a PC?
  • How do I clear my browser cache on a Mac?
• Make sure that you are using an up-to-date web browser:
  • Mozilla Firefox
  • Google Chrome
• Have you tried using a different web browser altogether?  On my Windows 11 laptop, I've had good success with the Microsoft Edge browser, so that might be another option for you.
• Also, check the What are the browser and computer requirements for Instructure products? Guide here in the Community.  Within this Guide, it will actually run a browser test on your computer to tell you if you meet the minimum requirements.  Look under the section "Is My Browser up to Date?".
• Beyond those things, if you are still experiencing issues, then you're going to want to have a conversation with the Canvas Support folks.  You can find their information by following the steps located in this Guide: How do I get help with Canvas as an instructor?.

Hopefully these resources will be enough to get things working for you again.  Good luck, and keep us posted here in the Community...thanks!