Not able to access assignment

[FabianaFornica]

Hello,
I am trying to do an assignment for one of my classes but it keeps on telling me this error. When I had originally attempted this it told me to log in to my microsoft account which I did but I accidentally used a different account from my school account. The email I used is a different email from my canvas email, the email used is from my old school which did not use canvas. I believe that that is what is causing the problem but I am not sure how to unlink the two because when I went to my profile on canvas, settings, and then to approved integrations and removed the login it did not fix anything and I am stuck on it.  I can not access the canvas help section either because my school removed it so this is my last resort.

[sgiedieviells]

Hi there, 

1. Log out of your old school email on the microsoft app on your computer. 

2. Delete your cookies and cache in your browser. https://its.uiowa.edu/support/article/719

3. Try to login into Canvas with your current school email.

[FabianaFornica]

I tried that and it did not work. I can access canvas perfectly fine and can use everything except for this assignment because it is a microsoft cloud assignment and I linked the wrong microsoft account to my canvas account.

[Steph_T · Accepted solution]

@FabianaFornica Hello! 

I would recommend that you contact the instructor of your course to see if they can help with getting you access to the correct Microsoft account 😊