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JenniferKoehn
Community Member

Not receiving notifications by e-mail

As of March 10, 2021 I stopped receiving notifications from my Parent Canvas account with not changes to Account Notification Settings.  My husband still receives from his account.  I've checked junk/spam and nothing there.  I'm mostly concerned with e-mails from teachers and course announcements.  Any suggestions to fix?

Thank you

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2 Replies
klundstrum
Community Coach
Community Coach

Hi @JenniferKoehn -

I'm sorry that this is happening to you! Those notifications are really helpful when coaching a student.

 

First, double-check your notification preferences, just in case.

How do I set my Canvas notification preferences as an observer? 

 

If those look fine, take a look at your email address under contact information. Make sure that those are in good standings.

How do I add contact methods to receive Canvas notifications as an observer? 

 

If you see a little warning () next to your primary email, send a ticket to your local canvas Administrator. They will then need to forward the ticket to Support at Instructure to "clear" your email and to restore your notifications. This has happened for a few students and observers where I teach, and we've been able to clear it up quickly!

I hope this helps! 🙂

jackyjoy123
Community Member

thanks for the awesome information.