Notification Emails Not Being Sent

[stewartk1]

I'm an Admin at my univeristy and we started receiving support tickets about user not reciving email notifications even though their notification settings (global and individual course) turned on. 

Has anyone else been getting similar reports?

[Hildi_Pardo]

I have had this with specific users here and there in the past.  We have outlook and sometimes they are getting notifications to their "Other" folder instead of their "Focused" folder.    Other times they may have accidentally marked a Canvas email as junk or spam, or something similar to block -- in this case they need to add instructure as Safe.

If you have MANY users reporting this -- perhaps check if Instructure has been blocked by some filter?

[Hildi_Pardo]

P.S. As an Admin you can Check to see if email notifications are being sent.   See if any of these guides are helpful:

• How do I see which notifications have been sent to a user in an account?
• How do I view bounced email notifications for users in an account?

[stewartk1]

It is widespread across all the Instructure platforms we are using (Canvas, Catalog). Everything was working fine until a few days ago.

[Hildi_Pardo · Accepted solution]

I would suggest checking with folks on your IS team about any filter that may be blocking.

The difference is:    Are the emails being sent by Canvas?   If yes, why are they not being received by your district?

You can Check to see if email notifications are being sent.  

• How do I see which notifications have been sent to a user in an account?

[Mikee]

We've also just found out about a 'suppressed email' list in Admin Tools - I cannot find any detail on how or why something would be added to this list.