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LeisaRobson
Community Member

Notification of New Event sent to an unenrolled student

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I copied a course for our new 2022 Cohort, updated and published it last Friday, and only enrolled the new students.

Two things have occurred which I hope someone can advise on please:

  • One of the 2021 students received a notification of a "new event" that I entered into the course calendar for the 2022
  • the email notification the student received is actually referencing the 2021 course name, even though I updated the course naming in the settings of the copied course.

Do you know why this has occurred, and how I can ensure that only the students for 2022 receive?

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Accepted Solutions
blopes
Instructure
Instructure

Hi @LeisaRobson 

Users do not receive notification for courses they are not enrolled in. If the student is enrolled in the 2021 course and not on the 2022 course, they would not receive a notification for the 2022 course. Most likely you created the event or item on the incorrect course, so it sent the notification to the incorrect student list. 
I would advise you to always verify you are creating the content in the correct course so it will send the notification to the correct student list. 

Thank you.

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2 Replies
blopes
Instructure
Instructure

Hi @LeisaRobson 

Users do not receive notification for courses they are not enrolled in. If the student is enrolled in the 2021 course and not on the 2022 course, they would not receive a notification for the 2022 course. Most likely you created the event or item on the incorrect course, so it sent the notification to the incorrect student list. 
I would advise you to always verify you are creating the content in the correct course so it will send the notification to the correct student list. 

Thank you.

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