Observer Email Notification: "Click to View" link

[rmarker]

When parents/observers receive email notifications, there's an embedded link that says Click to view. When parents click this, it brings them to the student login page. Is this a dead end for parents/observers?

[KristinL]

Hi @rmarker - Does your school use separate log-in pages? Many schools have a single log-in page for all users, no matter the role.

[CaitlinFritz]

Chiming in because we are also experiencing this after recently turning on observer access for our parents.  

We use SAML authentication for our students and faculty.  This means that observers need to login at /login/canvas instead of the link used by students/faculty that is sent out in the email.

I have not found anyway to change the link in the email sent out to observers.  Would appreciate any insight if this is possible...

Thank you!

[rmarker]

@klundstrom - Yes, just like @CaitlinFritz, described above, observers login at the /login/canvas URL, which is different from the student login. If our IT department made this change, would observers be able to access the Click to view link successfully?

[MichaelMinney]

Has anyone found a workaround for this yet?

[KenBlakey-Shell]

Checking in to see if there is a workaround for this yet?