Participation Dates Defaulting to Term

[KatieHolt]

We have some early start classes (1/6) before our semester starts (1/27) and the shells have the correct course dates that are being pulled from ILP that keep having the "Participation" dates defaulting to "Term" (1/27) rather than "Course" (1/6).

I've already looked and confirmed with Ellucian that the course dates are being pulled correctly from our SIS into ILP and from ILP to Canvas (it's shown in Canvas under the "Course" dates) but Canvas keeps defaulting the shells to the term dates so active student's don't have access to the shell.  Canvas has confirmed, too, that the "Course" dates should be overriding the "Term" dates.

This happened to 11 of our early start classes (that has been reported) and twice in two days for one course in particular. 

Other than going in manually and checking each early start course every day, is there a global setting to override the "Term" date or is this a bug on Canvas or Ellucian?

[chriscas]

Hi @KatieHolt,

This sounds to me like a bug in Elucian ILP, but it's hard for me to say for sure.  We use Banner, but we developed a custom scripted process to get info from Banner to Canvas way before ILP was ever a thing, and since our solution works so well for us, we haven't ever thought about adopting ILP.  With that being said, not only to dates need to be set, but I believe the course[restrict_enrollments_to_course_dates] API parameter has to be set to true to effectively change the participation from term to course via the API.  It sounds like that is the think ILP may be missing right now.  I'd definitely suggest reaching out to Ellucian to see if there is something they can adjust or maybe a switch or something you can change on your own to make that happen.

Hope this helps!

-Chris

[AndrewCraker]

Hi, @KatieHolt 

I think we're seeing the same problem at Notre Dame.  One of our program reported that course sites they had set to be available by "Participation:" = "Course" had reverted to "Term".  I've been able to replicate the issue in our Test and Prod environments; sending a section through ILP overwrites the "Course" selection with "Term".

I'm reasonably sure this is a new issue because our program would have noticed if this was a problem at the beginning of the fall.  Have you started a ticket with Ellucian about the issue? 

Thanks, 

Andrew 

[KatieHolt]

Yes!! This is exactly what's happening with us, too. I'm for sure glad it's not just us. 

We have submitted a ticket with Ellucian and are waiting to hear back. 

[AndrewCraker]

Ok, thank you!

[KatieHolt]

Okay we just heard back from Ellucian with a potential answer (just haven't tested it yet!).  They said:

I believe these two settings in LMS Configuration will be helpful, they allow students to participate between specific start and end dates in the course and section level. The settings can be found by login in the ILP Admin Console, select the desired environment, click on the edit icon for the LMS. This will automatically open the ‘LMS configuration’, scroll down to find the settings. Setting "Allow students to participate in the course between Canvas course start and end dates" will limit the course to the course section start/end dates. Disabling this setting will result in future provisioning of sections to set the course participation to the term start/end dates. If "Allow students to participate in the section between Canvas section start and end dates" is enabled, the "Students can only participate in the course between these dates" checkbox will be marked, as a result the course section will be in a read-only state outside of the section start/end dates.