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Nolan_Strebel
New Member

Pictures/Images not displaying, just shows the files name

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All images in all of my courses are not displaying for me. They just show the file name where the picture should be-see attached screenshot. However, other teachers in the course as well as students are able to see the pictures just fine.

Only pictures that are in assignments and pages are not showing for me, pictures that are in New Quizzes or images that students submit are viewable.

I have already tried the following with no luck:

  • Clearing my browser Cookies and Cache
  • Logging out of all devices
  • Restarting the Browser
  • Restarting the Computer
  • Disconnecting from the Internet
  • Disabling ad-blockers and other extensions
  • Re-inserting images

I cannot do the following because of network restrictions set by the school with this being a work computer:

  • Disable firewall
  • Disable anti-virus (not applicable)

What other options are available for me to try?

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1 Solution

I am using Chrome, the issue is that the pictures suddenly stopped being viewable for no reason all of a sudden. I could see them one day and suddenly they weren't visible another day.

I have solved my issued, Chrome for some reason automatically turned "Block Third-Party Cookies" on. I switched it to "Allow all Cookies" and my pictures are back.

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2 Replies
mzimmerman
Community Coach
Community Coach

Hi @Nolan_Strebel 

I would make sure that you are using a supported browser and browser version.  See https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirement... 

You may also want to be sure that things like third-party cookies are allowed by your browser, or try using a different browser.

0 Kudos

I am using Chrome, the issue is that the pictures suddenly stopped being viewable for no reason all of a sudden. I could see them one day and suddenly they weren't visible another day.

I have solved my issued, Chrome for some reason automatically turned "Block Third-Party Cookies" on. I switched it to "Allow all Cookies" and my pictures are back.