Hi @darcyfc ...
That's a question that we won't be able to answer here in the Canvas Community. We do not know what policies and procedures BYU has in place for profile pictures in Canvas. I found this page on BYU's website that might be of help:
Canvas Information and Help (byu.edu)
At the bottom of the page you'll find some contact information under the heading "CONTACT". You should be able to use that information to get an answer to your question. Good luck!
