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grant5721
Community Member

Respond to Messages in the Canvas inbox via email

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Whenever I receive a message via my canvas inbox I receive an email notifying me of the message. I would like to respond to the message through my email, but, when trying to do so, I am told, "To reply to Canvas messages from this email, it must first be a confirmed communication channel in your Canvas profile. Please visit your profile and resend the confirmation email for this email address.". How do I resend the confirmation email?

 

 

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kmeeusen
Community Coach
Community Coach

Hi Grant5721

 

I just tested this, and it worked fine........

  • Go to your account,
  • Go to Settings,
  • Click the plus sign (+) to add a new email address, and re-add your existing email;
  • You will be asked to confirm your new email,
  • A confirmation email will be sent to the address you added,
  • Follow the link in the email to confirm,
  • Delete the original email address in Canvas.

I hope this helps,

Kelley

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Hi @gracehouston 

I would suggest talking with your school's Canvas Admin, or submitting a support ticket.

Kelley

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kmeeusen
Community Coach
Community Coach

Hi Grant5721

 

I just tested this, and it worked fine........

  • Go to your account,
  • Go to Settings,
  • Click the plus sign (+) to add a new email address, and re-add your existing email;
  • You will be asked to confirm your new email,
  • A confirmation email will be sent to the address you added,
  • Follow the link in the email to confirm,
  • Delete the original email address in Canvas.

I hope this helps,

Kelley

View solution in original post

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I had the same issue, but Canvas won't let me re-add my existing email or delete it.

Hi @gracehouston 

I would suggest talking with your school's Canvas Admin, or submitting a support ticket.

Kelley

View solution in original post

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