SCORM CSM

[RST81]

I want to upload SCORM packages, but need to contact my customer success manager to enable the SCORM LTI.

How do I go about contacting them?

I have a free for teacher account if that is an issue

Thank you

[Chris_Hofer · Accepted solution]

Hello @RST81 ...

The FFT (Free For Teacher) Canvas environments do not have a Customer Success Manager assigned to you.  As far as I am aware, CSMs are only available for paid Canvas customers.  There is a linked "comparison" guide on this page that explains the differences between a paid Canvas environment and the FFT Canvas environment.

Canvas Free-for-Teacher FAQ

I did some searching here in the Canvas Community, and I found three previous questions that seem to indicate SCORM is not available in FFT accounts:

• Solved: Can a SCORM package be imported into the free for ... - Instructure Community - 617819
• Solved: Scorm package in Canvas Free for Teachers - Instructure Community - 568014
• Solved: Re: Scorm not available at all - Instructure Community - 533162

Sorry I don't have better news for you, but I hope this helps to answer your question.