cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
gfulmer
Community Participant

SCORM File Delete Button Does Not Work

Jump to solution

We are retrofitting our Storyline simulations for accessibility. Therefore our SCORM files are being updated from the previous file version. After uploading the latest SCORM file, we are unable to delete the older version SCORM file. There is a trash can available to delete the SCORM files, however when the button is selected, nothing happens. 

We want to remove the older SCORM files because they have the same exact file name and are creating confusion with the Canvas course builders. I have two questions:

1. Is anyone else having issues with the Trash Can "Delete" button on the SCORM page within your Canvas courses?

2. Since the Delete button won't work, is there any other way to remove the older files from the list on the SCORM page?

Thanks!

Tags (1)
2 Solutions

Accepted Solutions
scottdennis
Community Team
Community Team

Hi Gretchen,

Greetings from this former SBCTC staffer!

First off, in the interests of full disclosure I have to say that I am not all too familiar with SCORM.  I took a look in the course where it seemed you were active at the time you asked this question here in the community.  I can see the SCORM nav menu choice and I can see the delete icons associated with the individual packages.  I did some initial research, looking at SCORM in Canvas documentation.  I haven't found anything specific to deleting content but the delete icon looks like it should be pretty straightforward.  Do you have a specific content package I could try deleting?  Please feel free to DM or email me at scott@instructure.com.  Either way, have you also opened a case with Support?

View solution in original post

jerry_nguyen
Community Contributor

@gfulmer 

Yes, last week, I had the same issue deleting SCORM using Google Chrome. Try Microsoft Edge (if you're using Windows), it works for me, or use another web browser.

View solution in original post

6 Replies
scottdennis
Community Team
Community Team

Hi Gretchen,

Greetings from this former SBCTC staffer!

First off, in the interests of full disclosure I have to say that I am not all too familiar with SCORM.  I took a look in the course where it seemed you were active at the time you asked this question here in the community.  I can see the SCORM nav menu choice and I can see the delete icons associated with the individual packages.  I did some initial research, looking at SCORM in Canvas documentation.  I haven't found anything specific to deleting content but the delete icon looks like it should be pretty straightforward.  Do you have a specific content package I could try deleting?  Please feel free to DM or email me at scott@instructure.com.  Either way, have you also opened a case with Support?

View solution in original post

jerry_nguyen
Community Contributor

@gfulmer 

Yes, last week, I had the same issue deleting SCORM using Google Chrome. Try Microsoft Edge (if you're using Windows), it works for me, or use another web browser.

View solution in original post

LyndseySmith
Community Member

Hi, I am having the same issue. Tried in chrome and edge but still not working.

Any other suggestions or workarounds will be much appreciated!

Thanks

ElizabethMiles
Community Member

It isn't working for me anymore either.  Canvas rolled out a SCORM update on July 17th and I wonder if that's the problem...

gfulmer
Community Participant

 I was finally able to delete the older files using Firefox. So far that is the only browser allowing the delete button to work properly.

Google recently introduced a new update to its Chromium based web browsers (E.g. Chrome or Edge) which prevents the confirmation box to appear (https://www.chromestatus.com/feature/5148698084376576).

A workaround, for now, if you wished to use Chrome/Edge is to add the following to the browser's launch shortcut (Instructions: https://www.lifewire.com/command-line-parameters-video-games-3399930)

--disable-features="SuppressDifferentOriginSubframeJSDialogs"

 In long term, we will need to inform Canvas of this issue so they can update the SCORM interface.