Some students taken to Welcome Aboard screen, some students taken to login screen and can't access course

Community Member

We are new to using Canvas and having a very difficult time getting students into their courses 

We imported students using the users SIS import - this does not email students with any instructions to sign up

We then open the course, go to People, click the +People button, and add in the list of SIS ids. We did this with some test accounts first and those worked fine - we received the "Course Invitation" email that contained the "Get Started" link to allow us to create a new account. 

However more than half of our students have emailed in saying that while they get the "Course Invitation" email with the "Get Started" link, that Get Started link doesn't take them to the Welcome Aboard screen (as described here)

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