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fraser_hatfield
Community Member

Hello, I would be very grateful for your advice please on the following Canvas problem.

When I attempt to upload a file: ppt, word, pdf to my canvas page, I get the following error message and the file does not upload.

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It appears to be a Canvas error and not with my network connection ?

Kind Regards

Fraser

4 Solutions
fraser_hatfield
Community Member

Problem solved.  The memory allocation to the course just needed increasing.

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Could you please elaborate on your solution, and how it can be done? Thanks!

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michelle_powell
Community Participant

You would go to the course SETTINGS page and raise the course storage size.

michelle_powell_1-1611871463613.png

Or the student can go to their personal profile and offload files from their FILES page in their profile if they are close to the limit of their personal storage. You can see how much storage is being used in the bottom left side of the FILES window in both the course and user files page.

michelle_powell_0-1611871378348.png

 

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I continue to get this issue and the memory allocation is NOT the problem.

I have found that the students who are getting this error are those who are using Chromebooks.

I have been forced to allow those students alternate methods to upload image and pdf results to Discussions (rather than use the tool bar to insert an image or document into the Rich Text Editor so that other students reading the post don't have to download a file and open it up to view it, which they won't do). 

 

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