cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
rsimizon
Community Member

Sometimes, when I log in to canvas, it downloads images from the course before it logs me in

Jump to solution

None of the other designers at my organization are having this issue, but I want to make sure it won't happen to students. Has anyone else had this issue? I'm not sure what the issue could be.

0 Kudos
1 Solution
blopes
Instructure
Instructure

Hi @rsimizon,

It sounds like you might have something cached on your browser. I would have you try clearing cookies and cache of your browser and try logging in again. 

Also, you might have bookmarked a page with a file download, so try to log in without using a bookmark but go to the Canvas login page instead.

 

I hope you will have a great day. Thank you.

View solution in original post

1 Reply
blopes
Instructure
Instructure

Hi @rsimizon,

It sounds like you might have something cached on your browser. I would have you try clearing cookies and cache of your browser and try logging in again. 

Also, you might have bookmarked a page with a file download, so try to log in without using a bookmark but go to the Canvas login page instead.

 

I hope you will have a great day. Thank you.