Student Access Problem

[KaylieButenscho]

Hello!

Trying to get a student access to their canvas account. I attempted to send the account to a different email, but she continues to get the same error. She is unable to access or verify her account. I've tried all obvious solutions but am getting stuck. 

Any tips? 

[paul_fynn]

Hi @KaylieButenscho ,

Can you confirm whether you are using an organisational installation - if so you will need to refer this to your local LMS/ITS team please ?