Student submitting assignment error message

[sbird123]

I have a student attempting to submit an assignment through the Canvas Student app on their iOS phone.  They take a picture of their document, but when they Click on Submit in the top right they get an error message saying "Failed upload" and a pop up that says "The specified resource does not exist."  Their camera is set to Most Compatible so it will be a jpg.  The app was also updated to the newest version.  Why is the submission failing to go through?  Thanks!

[KristinL]

Hi @sbird123 -

Is the comment field blank when the student tries to turn in their file? If so, try adding a brief comment to see if it goes through. I've noticed some of my students doing the same (ie "here's my work")...and I wonder if there's a connection. 

Let me know when you're able! We'll continue to collaborate. 🙂

[rseilham]

I would also encourage you to check out the built-in document scanner for the Student app for iOS: https://community.canvaslms.com/t5/Canvas-Student-iOS-Guide/How-do-I-upload-a-file-as-an-assignment-...

Its possible students might have better luck with this.