Trying to Add Google Drive to Course-- Error 403 "you don't have access"

[JordanGarciaNAU]

Good morning!

I am working with a faculty member who is trying to utilize Google Drive and Google Drive Cloud Assignments in his course. When he attempts to do it, though, he is quickly greeted with a Google Error 403 "you do not have access"

We tried various troubleshooting methods such as signing out of all his signed in Google Accounts in the Chrome browser, using a Guest Sign-in, and clearing cookies and browsing data-- none of which fixed the issue.

Do any members have any experience with this issue or have any ideas why this may be happening?

Thanks for your time, your input is greatly appreciated!

[JordanGarciaNAU · Accepted solution]

Thank you so much for your response @BethCrook . It turns out that he was on a VPN accessing Canvas and that was somehow creating a conflict! I would've never guessed that was the culprit. 

[BethCrook]

Good morning! 

• Have you try in another browser? 
• You may want to try going into their Account Settings and removing Google Drive from their Registered Services.  Then give it a try again. 
• The other troubleshooting tip that is always my go-to is if using Google Chrome browser, open an Incognito window, log into Canvas and Google, and give it a try.  If it works there, great.  Start there and let me know and we can continue troubleshooting.   
• Also, check for browser updates and always, when in doubt, reboot the browser.

[JordanGarciaNAU · Accepted solution]

Thank you so much for your response @BethCrook . It turns out that he was on a VPN accessing Canvas and that was somehow creating a conflict! I would've never guessed that was the culprit. 

[dbrace]

Hi @JordanGarciaNAU,

In Chrome (or any web browser) check to make sure that third-party cookies are allowed/enabled.  This is found in "Settings > Privacy and security".

-Doug

[JordanGarciaNAU · Accepted solution]

Hi @dbrace  I appreciate you replying to my post. It turns out that he was on a VPN accessing Canvas and that was somehow creating a conflict! I would've never guessed that was the culprit. 

[BethCrook]

I'm so glad you figured it out! I'm always forgetting to disconnect my VPN. Happens to the best of us!