Unable to add account admin

[JenniferPorter]

I am the account administrator and am trying to add additional admins to our subaccounts. I've already created additional admin roles based on the directions found here successfully, but once I go to the Admin tab under settings, the additional roles are not available to add as an admin. The only possible admin roles to assign are the original/default roles. 

I've previously been able to add one of the roles to a user, but am unable to duplicate this or edit that admin user. 

What am I missing or do I need to do to assign limited admin rights to specific users on the subaccount level?

[NoahBoswell]

Hey @JenniferPorter ,

Thank you for posting on the Instructure Community!

Ive experienced this same exact issue in the past, and I found what the issue was at least for my account. Do you by chance have the setting ‘Allow user to submit on student behalf’ enabled for the admin role? I’ve noticed that for some reason if that’s enabled, I’m unable to add users to that role even though I’m the root account admin.

Once I toggled that off, the role became available again in the drop down menu. I have no idea why it works that way, though.

Hope this helps in some way!

- Noah