cancel
Showing results for 
Search instead for 
Did you mean: 
AngelaSolic
Community Member

Unexpected error occurred migration Blackboard 9.1 to Canvas

Jump to solution

Hello, all. We are in the process of migrating from Blackboard 9.1 to Canvas. Some members of my ID team are getting the following error when pulling content over from Blackboard:

There was an unexpected error, please contact support

We have a ticket in with Instructure, but haven't heard back in 3 days. I haven't had luck googling it, either. Any ideas?

Labels (1)
Tags (2)
0 Kudos
1 Solution

Accepted Solutions

Actually, I just received information about this issue- it's something with Blackboard file names messing things up. Instructure is working on a fix. Thanks though!

View solution in original post

3 Replies
amansier
Instructure
Instructure

Hello Angela! Do you have the case number handy so I can look into it for you?

I'm sorry, I didn't get notified I had a response. Weird. Case #07690085.

 

Angela

Actually, I just received information about this issue- it's something with Blackboard file names messing things up. Instructure is working on a fix. Thanks though!

View solution in original post