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sheerann_pagura
Community Member

Unprocessable Entity

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Hi, 

We have one student who's getting this error below since February 28 when clicking a link in her course. The link was created using Evolve Link. All other students can access the link except her. The link was working before and there were no changes made on the student's account. We have already tried basic troubleshooting steps and the issue still persist. 

canvas sherpath error.png

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kmeeusen
Community Coach
Community Coach

Hi @sheerann_pagura 

I would strongly suggest talking to your Elsevier support folks, as Evolve is not a Canvas product. There is something about that one student's credentials that Evolve does not like, and their support team can troubleshoot that on their end.

Good luck,

Kelley

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audrey_crawford
Community Participant

if only one student is having the problem, I wonder what device and browser the student is using...

kmeeusen
Community Coach
Community Coach

Hi @sheerann_pagura 

I would strongly suggest talking to your Elsevier support folks, as Evolve is not a Canvas product. There is something about that one student's credentials that Evolve does not like, and their support team can troubleshoot that on their end.

Good luck,

Kelley

View solution in original post

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