Unsupported browser

[MinhPhan]

Hello,

I am getting the notification on Lockdown that my browser is not supported by canvas. I checked and i have Chrome 102 but canvas is showing that I have chrome 95. I double checked that my Chrome browser is up to date and i also deleted the cookies. I logged out and back onto canvas but the notification is still popping up. What should I do?

Thanks,

Minh

[mzimmerman · Accepted solution]

Hi @MinhPhan 

Are you using Chrome to log into Canvas, or are you using something else like Respondus LockDown Browser (which looks like a version of Chrome to Canvas)?  If you're using LockDown Browser, make sure that you update that to the latest version, as well.

[mzimmerman · Accepted solution]

Hi @MinhPhan 

Are you using Chrome to log into Canvas, or are you using something else like Respondus LockDown Browser (which looks like a version of Chrome to Canvas)?  If you're using LockDown Browser, make sure that you update that to the latest version, as well.

[Pat-Hopkins]

I am a student at Grossmont College. My course is using Canvas.

I tried to log into the system. I got a message that my browser is out of date.

I tried to update it but it looks like it is not doing the update process.

On my screen, it says update. 

How can I get the update to work properly? I suppose I have to have the

updated version to get into Canvas? Please assist me with how I can get

the update to work. Thank you. How or when will I get a response to this?

[Pat-Hopkins]

I am not using the Lockdown Browser. I am not familiar with this browser. 

I am using Chrome. 

[mzimmerman · Accepted solution]

@Pat-Hopkins 

You must make sure that you are using a supported version of Chrome.  Currently, that means you must be using Chrome 103 or higher.  See https://community.canvaslms.com/t5/Canvas-Basics-Guide/What-are-the-browser-and-computer-requirement...