Upload/Embed Not Loading

[ColleenKelemen]

When I try to launch "Upload/Embed" image from the tool bar (the apps icon) of the rich content editor, the window pops up, but does not load anymore. I've updated my browser and computer, allowed pop ups, tried other browser, and cleared my cache. Not sure what to do to make it load again. All other apps within the apps tool load with no issue.

[Chris_Hofer]

Hello @ColleenKelemen ...

The "Upload / Embed Image" tool on your RCE (Rich Content Editor) is not a native tool to Canvas.  Rather, it is a tool built by Cidi Labs (your attached screenshot tells me you are using DesignPLUS for your course layout).  I suggest that you reach out to Cidi Labs directly so that they can help figure out what is going on.  They are really good at responding to requests, so I'm sure they will reply to you.

Support | Cidi Labs

Also, I'm not sure if you use the Slack app or not, but they have a Slack channel as well...which I recently joined.  You can find more information about that at:

Join Us On Slack | Cidi Labs

I hope these things will be helpful for you.  Please come back to this thread to post an update when you get the issue resolved...thanks!

[ColleenKelemen]

Thank you!  I had reached out to them before posting here. I was hoping that someone else might have had the issue too and I could get a resolution from either area to get back to editing the course content.