User interface not displaying correctly

[JJPayne2277]

Hello,

I'm working with a user who is having an issue with the UI displaying correctly.  They have tried in both Chrome and Edge with the same result.  Icons are not showing and the text is misaligned.  We have cleared cache, updated the browser, reset the browser to default settings, checked for updates on the device, and run a full restart on the device.  I've reached out to Canvas support but they haven't had any other solution as yet.  Thank you for any ideas on how to resolve this!

[NoahBoswell]

Hey @JJPayne2277 ,

Wow, I have never seen anything like this before! I strongly, strongly recommend submitting a help ticket with the Canvas technical support team. You can do this by clicking the Help link in your global navigation menu, and clicking report a problem.

If you do not have access to this link, I recommend notifying your Canvas administrator so they can assist with taking this to support.

Best,
Noah

[JJPayne2277 · Accepted solution]

Canvas Support helped to discover that this UI issue is caused by changing the contrast theme in the accessibility settings.  To correct this behavior (on a Windows device) the user would go to Settings > Accessibility >Contrast Themes then make sure that "None" is selected from the drop down menu.  Once "None" is selected and applied, the UI will revert back to normal.

[NoahBoswell]

@JJPayne2277 Thank you so much for coming back to us with a solution! This is good information to know.

- Noah

[KimberleePalm]

Hello,

Yes, indeed, this is the cause of the problem.  I however need high contrast options because I am blind.  Do you know of any other work arounds?  The immersive reader is not an accessible option at this point.

Thanks for any help!

Kim

[dbrace]

Thanks for sharing that with us @JJPayne2277. It will be helpful for others in the future.

One more thing to keep in mind (for anyone else who might come across this in the future) when troubleshooting something similar—or even completely different—is whether the issue occurs with a different Windows user account on the same computer. In my experience, Windows themes and accessibility settings are usually specific to each user account.

If the visual experience continued or did not continue, that might help when troubleshooting.

-Doug

[KimberleePalm]

Hello,

I have this problem also, but I need the high contrast option on, as I am visually impaired.  Have you found any other work arounds?

Thanks!
Kim

[JJPayne2277]

Hi there,

I have not. But there is a High Contrast UI setting that can enabled on individual account settings. Perhaps this would help when working within Canvas?  I'd be curious to know.

Thank you,

Jenny