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KylerWilliams
New Member

Video Recording

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Every time it does the count down it immediately turns off.

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1 Solution
greydon
Instructure
Instructure

Hello @KylerWilliams 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with recording a video  in Canvas. It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

If you are using the Canvas app currently we also recommend doing the same thing:

https://community.canvaslms.com/t5/Canvas-Student-iOS-Guide/What-Student-app-options-can-I-manage-fr...

If you're still having the same issue try another browser, device, or even wifi - in that order. 

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1 Reply
greydon
Instructure
Instructure

Hello @KylerWilliams 

Thank you for contacting the Canvas Community. We're sorry to hear you've been experiencing issues with recording a video  in Canvas. It is likely your internet browser and we recommend clearing the cache and cookies or trying another browser.

In Chrome
On your computer, open Chrome.
At the top right, click the three dots
Click settings
On the left, choose Privacy and Security
Then, clear browsing data
At the top, choose a time range. To delete everything, select All time. I suggest at least 4 weeks
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

If you are using the Canvas app currently we also recommend doing the same thing:

https://community.canvaslms.com/t5/Canvas-Student-iOS-Guide/What-Student-app-options-can-I-manage-fr...

If you're still having the same issue try another browser, device, or even wifi - in that order.