What do I do when a student completes the course to remove them from our billing?

[AndreaGeer]

All of our students do not finish at the same time. Some of them require extensions to the 3-month limit for class. How do I "close out" the students who finish so they are no longer in our count? I have been Deactivating them, but I don't know if that is correct.

[NoahBoswell]

Hi there @AndreaGeer ,

While I will provide you with this guide here: How do I remove an enrollment from a course? , since your question also involves billing which is more institution specific and could include more steps than just removing a user from a Canvas course, I highly recommend reaching out to your institution directly for assistance, as you posted on the Global Canvas Community.

All the best!
- Noah

[AndreaGeer]

Thanks Noah!

I have been trying to figure this out for some time and have actually used the link you sent. I need some clarification.

Is there an advantage in concluding students rather than deactivating them? From my understanding (we are a VERY small school) we pay for X number of seats altogether, so I want to keep a rotation going as students complete the course.

Thank you for your quick response and time!

Andrea

[NoahBoswell · Accepted solution]

Generally speaking, when you conclude students they still have access to the course material (unless restrictions are set up in settings). So, if you're looking to allow your students to have access to the content for future purposes, concluding while allowing them to still view the course would be ideal.

Deactivating technically still keeps them on the roster on the People tab in your course, but it prohibits them from accessing the course altogether. You can go back in and reactivate the enrollment at any time without having to re-add the student.

When it comes to the number of seats... I think it depends on the actual number of accounts associated with your institution's Canvas instance and not a particular course... but I could be incorrect about that. That would be something for your institutions' admin to reach out to your CSM about, just to be sure!