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jhilton1
New Member

What does "rate limit exceeded

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"rate limit exceeded"

What does this mean in reference to authorizing google drive?

2 Solutions

Accepted Solutions
strasser
New Member

This is happening to us too. We've received two reports of errors when starting collaborations and getting the "Rate Limit Exceeded" in the stacktrace.

View solution in original post

Robbie_Grant
Community Coach
Community Coach

 @jhilton1 ,

This is what we received from Support:

"Thank you for contacting Canvas Support! Happy to help!

Since Collaborations work with a tool outside of Canvas (Google Drive/Docs, in this case), they occasionally have hiccups that stop them from working every now and again, and usually, switching web browsers or even just refreshing the page and trying again solves the problem.

Were you able to get it to work by trying again?  Or is this still giving you trouble?  If so, then please try clearing your browser's cache and cookies, using the guide below:

MAC:  https://community.canvaslms.com/docs/DOC-10708-67952720330

PC:  https://community.canvaslms.com/docs/DOC-10707-67952720331

If you have any further problems, please do not hesitate to contact us by replying to this email and we will be more than happy to further assist you."

Robbie

View solution in original post

4 Replies
strasser
New Member

This is happening to us too. We've received two reports of errors when starting collaborations and getting the "Rate Limit Exceeded" in the stacktrace.

Robbie_Grant
Community Coach
Community Coach

 @jhilton1 ,

Once Support updates our ticket, I will add the update to this question.  We have seen this error more and more over the last few days but we have seen it since at least 2016.

Robbie

Robbie_Grant
Community Coach
Community Coach

 @jhilton1 ,

This is what we received from Support:

"Thank you for contacting Canvas Support! Happy to help!

Since Collaborations work with a tool outside of Canvas (Google Drive/Docs, in this case), they occasionally have hiccups that stop them from working every now and again, and usually, switching web browsers or even just refreshing the page and trying again solves the problem.

Were you able to get it to work by trying again?  Or is this still giving you trouble?  If so, then please try clearing your browser's cache and cookies, using the guide below:

MAC:  https://community.canvaslms.com/docs/DOC-10708-67952720330

PC:  https://community.canvaslms.com/docs/DOC-10707-67952720331

If you have any further problems, please do not hesitate to contact us by replying to this email and we will be more than happy to further assist you."

Robbie

mlebsock
Community Participant
I have encountered this error too. I found this information on the Google Drive API site:
A rateLimitExceeded error indicates that the user has reached Google Drive API's maximum request rate. This limit varies depending on the type of requests. https://developers.google.com/drive/api/v3/handle-errors#resolve_a_403_error_rate_limit_exceeded
There is more discussion here on Stack Overflow about what that limit may be: Google Drive API - Permissions - Rate limit exceeded. User message: Sorry, you have exceeded your sh... 
I hope this information helps.
-Michelle