What is the benefit of adding or having multiple logins for a user?

[KellyBetzold]

Hello,

This Canvas Guide explains how to add a second login, but it doesn't give any information as to WHY you would want to do this.

We have been having issues with users accessing their Canvas accounts and the common thread seems be that they have a second login associated with them due to a merged account.

I am just trying to determine if the second login is the issue or an unrelated coincidence.

Thank you! 

[mzimmerman · Accepted solution]

Hi @KellyBetzold 

The main reason I can think of for having multiple logins associated with an account is if you have multiple authentication providers, and the person has a different login name under each provider.  For instance, we're part of a multi-campus university system, and folks have one set of login credentials issued by our campus.  However, if they are also associated with another campus, we allow them to use a different login page and log in with credentials from the other campus, and that requires another login associated with their account.

Merging accounts will also result in the person having multiple logins, but you would want to decide whether there is any benefit (in your situation) in allowing them to keep multiple login names.