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MajoY
Community Member

When forwarding messages, is the original sender informed?

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When using Canvas built-in message service to forward a message from one user to another, is the sender of the forwarded message ever informed of this? That is, can they find out if the message was forwarded?

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kmeeusen
Community Coach
Community Coach

Hi @MajoY 

As far as I know, the answer is no. The original sender is not notified. But, since I have never tested that, I have just got to test it.

This may take a bit, but if I learn something different, I will come back and let you know.

 

Kelley

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chofer
Community Coach
Community Coach

Hello @MajoY ...

I just tested this in my own Canvas environment using two dummy accounts, Frodo Baggins and Optimus Prime.  I found a past message in my Canvas Inbox between me and Optimus Prime.  I forwarded the message I had received from Optimus Prime to Frodo Baggins.  I then logged in as Frodo Baggins (I am a Canvas administrator at our Technical College, so I can do this).  I was able to see the message I forwarded in Frodo's Inbox.  I then logged in as Optimus.  The message I forwarded to Frodo did not appear in Optimus' Inbox.  So, to answer your question, it appears that a user would not be notified if you forwarded their message in your Inbox to another user.

Hope this helps a bit.  Let Community members know if you have any other questions...thanks!  Take care, stay safe, and be well.

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4 Replies
kmeeusen
Community Coach
Community Coach

Hi @MajoY 

As far as I know, the answer is no. The original sender is not notified. But, since I have never tested that, I have just got to test it.

This may take a bit, but if I learn something different, I will come back and let you know.

 

Kelley

View solution in original post

chofer
Community Coach
Community Coach

Hello @MajoY ...

I just tested this in my own Canvas environment using two dummy accounts, Frodo Baggins and Optimus Prime.  I found a past message in my Canvas Inbox between me and Optimus Prime.  I forwarded the message I had received from Optimus Prime to Frodo Baggins.  I then logged in as Frodo Baggins (I am a Canvas administrator at our Technical College, so I can do this).  I was able to see the message I forwarded in Frodo's Inbox.  I then logged in as Optimus.  The message I forwarded to Frodo did not appear in Optimus' Inbox.  So, to answer your question, it appears that a user would not be notified if you forwarded their message in your Inbox to another user.

Hope this helps a bit.  Let Community members know if you have any other questions...thanks!  Take care, stay safe, and be well.

View solution in original post

MajoY
Community Member

Thank you for your help! I take it that Optimus got no notification and could not see any update on the forwarded message when viewing it in Canvas? 

Best Regards, MajoY

chofer
Community Coach
Community Coach

Hello @MajoY ...

That's correct.  When I logged in as Optimus, I could not see any message in my Inbox that indicated I had forwarded the message to someone else.  Hope this helps!