Canvas and Zoom are two separate products. Although, Zoom can be integrated into the Canvas platform so that instructors and students can access Zoom meetings directly within Canvas. Since your instructor most likely set up the Zoom meeting room for you and your classmates, it's good that you have contacted your instructor directly about this. We here in the Canvas Community wouldn't have access to your Canvas course or your Canvas environment to help support your kind of request.
Also, I would highly recommend that you remove the Zoom room ID number from your posting. Your instructor may not want other people who are not fellow students in your course joining that Zoom meeting room and interrupting your session.
Finally, you had asked about student support from Canvas. Your school may have some kind of support for Canvas. Some options may include on-campus support directly from folks at your school for Canvas. Or, your school may have purchased what is called "Tier 1" support from Instructure (the folks that make Canvas). In this case, there would most likely be a toll-free number available for instructors/students at your school to call Canvas Support for assistance. You can find out more about Canvas Support by checking out these Guides:
Hopefully this information will be of some help to you. Keep us posted here in the Community if you have any questions about this...thanks!