access to labyrinthelab

[KasanitaDees]

I have tried for several days and need help accessing Labyrinthelab to take quizzes or tests or upload my assignment. I contacted IT support and my instructor and am still awaiting answers. This is making me miss appointments and get incorrect grades. How do I solve this issue?  I have a Mac and use google chrome. I have tried to log in thru Safari and used a PC to log in, but it still tells me I have no access. This is the message that I get, "Sorry, you do not have access to these resources. Please contact your Canvas administrator to resolve the issue. #04."

[Chris_Hofer]

Hello @KasanitaDees ...

Labyrinthelab sounds like a third-party tool that might connect into your Canvas course.  Unfortunately, since this is a third-party software tool, we wouldn't be able to provide support for that here.  Your best bet is to reach out to your instructor directly.  And, maybe also try reaching out to the folks who make Labyrinthelab.  I'm not sure if this is the website for that company, but here is a Support page I found that might help:

Labyrinth eLab: Contact Us

Also, here are directions on how to contact your instructor directly in Canvas:

How do I get help with Canvas as a student?

I hope these links will help in some way.  Good luck!