canvas not working

[hcodysumner11]

Every time I log into canvas to go into the classes I am registered for, nothing loads for me. anytime I click on an assignment, important document, nothing loads for me. the screen goes blank and I am not sure what to do because this is the way for me to complete all my assignments and other important thing.  What should I do because I've done everything and I am out of options someone please help me.

[chriscas]

Hi @hcodysumner11,

Sorry to hear you're having trouble getting Canvas to load.  In this case, I would recommend making sure that both your browser (Chrome, Firefox, Edge, Safari, etc) and your operating system (Windows, MacOS, etc) are up to date.  The most common cause for this issue seems to be outdates operating systems, browsers, or very old devices which can no longer be updated.  You could also try to clear your browser cache or use an entirely different browser to see if that may fix the issue.

Hopefully one of these suggestions works for you.  Let us know!

-Chris