canvas

[LexGomez]

Hello, my canvas has not been working. I've tried everything but still have no luck accessing my classes, a blank white screen appears. 

[SubashParajuli]

Try clearing your cache and logging in again. 

There might be some downtime depending upon your institution's server and workload. Sometimes this is the case due to server load. 

[Chris_Hofer · Accepted solution]

Good morning, @LexGomez ...

In addition to the suggestion from @SubashParajuli about clearing your cache/history...

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?

...there are some other things to try.

• Make sure that you are using an up-to-date web browser.  Canvas works best using either Google Chrome or Mozilla Firefox.  Also, take a few minutes to review this Guide: What are the browser and computer requirements for Instructure products?.
• Contact Florida Atlantic Univerity staff who work directly with Canvas at an administrative level.  This might be people from their Online Learning / eLearning / Distance Education department.  I navigated around FAU's website, and I found your Canvas login page which has a "Need Help?" link which might be useful for you: FAU | Single Sign On.
• Reach out to the Canvas Help Desk staff at Instructure.  They might have some additional suggestions for you to try.  How do I contact Canvas Support? - Instructure Community.

Hopefully these things will help resolve the issues you are having.  Keep us posted...thanks!