dashboard

[TroneshiaToler]

my folders are not popping up they are blank cards on my screen but they work fine on my app on any mobile device.

[Chris_Hofer · Accepted solution]

Hi there, @TroneshiaToler ...

Sorry to read that you are experiencing issues with your Canvas Dashboard.  I know that Canvas is experiencing some slowness right now, and you can always check the status here: Instructure Status.  However, if this doesn't completely address your issue, there are some other recommendations that you can try:

• Make sure that your web browser is up-to-date.  You can check this by going to What are the browser and computer requirements for Instructure products?.  Also, Google Chrome and Mozilla Firefox are recommended when browsing your Canvas courses.
• Try clearing your browser's history/cache files.  Close your browser once you've done this, and then re-start your browser.  Log back in to Canvas to see if anything has changed.
  • How do I clear my browser cache on a Mac?
  • How do I clear my browser cache on a PC?
• Reach out to Florida State College at Jacksonville's Center for eLearning.  They may have some recommendations for you.  I visited FSCJ's website, I found this page which has some support information under "About FSCJ Online" (click on "Support for online students is available..."): FSCJ Online.
• Contact the Canvas Help Desk staff.  They may have some additional suggestions for you.  How do I contact Canvas Support? - Instructure Community

Hopefully one or more of these suggestions will help.  Sing out if you have any other questions about this...thanks!