“file size exceeds quota”

[skylogical]

I am unable to upload my chosen profile picture to canvas. despite it being 817kb and appropriate. I keep getting the “file exceeds quota” 

unsure what to do. Even when I try on desktop I get stuck in an infinite loading loop 

[Chris_Hofer · Accepted solution]

Hi @skylogical ...

When you log in to Canvas on your computer (not your mobile device), click on the "Account" icon on the left-hand global navigation bar, and then select "Files".  You will see all your personal files/folders listed on that screen.  At the bottom of the "Files" screen there is a percentage bar that will show how much of your personal files space has been used.  What does that say?  If you are over 100%, then, you will need to remove some files that you don't need any more so that you can upload your profile picture.  If you are not over 100%, then I would recommend that you reach out to Canvas Support so that they can have a look at this with you to see what might be causing the issue.

• How do I get help with Canvas as a student?
• How do I get help with Canvas as an instructor?

Hopefully this will help.  Please keep us posted...thanks!