missing content that was submitted in a discussion forum

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CynthiaBraggs
Community Member

I submitted an assignment in a discussion forum and when it went back to see if there were any replies it was not  there if I never submitted

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HeatherAhern
Community Team
Community Team

Hello @CynthiaBraggs,

Do you know if you were working on a discussion for longer than 30 minutes? Discussion replies are not meant to have a lot of time spent on them so they can "time out" after around 30 minutes and basically erase any information even though you still see it. Were you able to confirm your post was there after you submitted it? If you can confirm that it was posted, I would recommend reaching out to our support team to see if we can take a look if in fact it was submitted.

Hello @trose1 ,

It is possible that the above situation could have happened to your students as well. If students can confirm with a screenshot or some kind of evidence that the post was there and is now gone, I encourage them to reach out to support so we can investigate more.

If students plan to spend an extended amount of time on a discussion reply, we recommend working in a word document or something outside of Canvas since the pages refresh regularly and can time out. This would ensure that their work is saved and then past it into the discussion when they are ready to submit.

How do I contact Canvas Support?

 

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