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tyler_cooper1
Community Member

"Forgot My Password" not working

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I am putting my email into the "forgot my password" feature and hitting "request password, and I am never getting an email back from the system. I tried multiple times yesterday and then even tried again today. This is really not working for me that I can't reset my password, and there are no other ways to get help that I can either see or have been able to find, either a phone number or an online chat feature.

Someone, please help!

I know I'm putting in my email correctly.

Edit: I keep checking my Spam folder too

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2 Solutions

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awilliams
Community Champion

Hi,  @tyler_cooper1 . I would recommend checking your email Spam folder to see if the emails are being redirected there. If you don't see them there I would contact Canvas support.

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I did see this, but it looks like you navigate to and through this when you're logged into your account. Am I misinterpreting it?

The problem is that I can't get into my account. That's why I was trying to use the "forgot my password" feature, which created my posted problem of never getting an email from the system over the last 3 days now, in either my inbox or my spam folder.

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awilliams
Community Champion

Hi,  @tyler_cooper1 . I would recommend checking your email Spam folder to see if the emails are being redirected there. If you don't see them there I would contact Canvas support.

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Hey, Adam. Thank you. I forgot to mention in my post that I am also constantly checking my Spam folder. In my original post, I mentioned that I haven't been able to find a way to contact Canvas support, everything I've found just directs me to these discussion forums. How do I get in contact with support?

Thank you for the help!!!

You should be able to contact Canvas support following the steps in How do I get help with Canvas as an instructor?‌ or How do I get help with Canvas as a student?

I did see this, but it looks like you navigate to and through this when you're logged into your account. Am I misinterpreting it?

The problem is that I can't get into my account. That's why I was trying to use the "forgot my password" feature, which created my posted problem of never getting an email from the system over the last 3 days now, in either my inbox or my spam folder.

View solution in original post

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Ah. Since you are locked out of your account I would recommend reaching out to someone at Spectrum Academy. They will likely be the ones in control of how user authentication is handled for their instance of Canvas. I was able to find this page on the web that might be helpful, Contact Spectrum Academy.