student pairing code not working on mobile app.

[Rehberg]

I just downloaded the Canvas Parent mobile app, scanned the QR code and it found my account, no issues. But, I have 2 students and only one student is showing up. I click the + button and enter my missing students pairing code but is say it is not a valid code. Any suggestions how to add my other student?

[Melissa43]

I am having the same issue. Both of my kids show up as being observed on the laptop, but only one shows up on the mobile app. I tried to add the other with the pairing code, it spins, then nothing....