Canvas Studio, Canvas Capture with unable to process error

[MaliaHilker]

I am trying to use Canvas Capture in Canvas Studio, on a chrome browser, to upload a speech. I am using the fullscreen option, and I made sure that every option was allowed. On my screen I am presenting a speech with a Microsoft Powerpoint slideshow, and the camera in the from the screen capture in the corner. When I am finished with my speech it will not upload to the studio, and says it is unable to process. I have tried to restart my tab on canvas, and nothing has worked so far. If you can help me out it would be a blessing, thank you!

[Jeff_F]

@MaliaHilker sorry this response isn't timely - 

The error “Unable to process” in Canvas Studio after using Canvas Capture usually points to issues during the upload or encoding stage. Based on Canvas documentation and community troubleshooting, here are the most common causes and fixes:

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Likely Causes

1. File Size or Format

   • Canvas Studio supports files up to 10 GB and prefers MP4 with H.264 video and AAC audio. Unsupported codecs (e.g., HEVC/H.265, ProRes) or oversized files can stall processing. [community….vaslms.com], [thetoolstrunk.com]

2. Network Interruptions

   • A timeout or unstable connection during upload often triggers this error. VPNs, firewalls, or low bandwidth (<512 kbps) can interfere. [community….vaslms.com], [uagcfacult…nswers.com]

3. Browser Issues

   • Canvas Studio recording works best in current Chrome or Firefox. Outdated browsers, cached data, or too many tabs can block uploads. [help.ohio.edu], [community….vaslms.com]

4. Local Resource Limits

   • Long recordings (especially full screen with PowerPoint and webcam) are resource intensive. Canvas recommends recording in shorter segments (≤15 minutes) to reduce failure risk. [ecu.teamdynamix.com]

5. Encoding Failures

   • Sometimes the video doesn’t encode properly after capture. If the file isn’t saved locally, it cannot be recovered. [kb.cvtc.edu]

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Fixes to Try

• Clear Cache & Restart Browser: Fully close Chrome, clear cache/cookies, and reopen.
• Check File Format: Convert the video to MP4 (H.264/AAC) before upload.
• Reduce Recording Length: Break the speech into smaller segments.
• Stabilize Connection: Disconnect VPN, pause cloud sync, or use wired Ethernet.
• Recover Local Copy: In Studio, go to Back to Recordings to see if the video saved locally. If not, re-record. [kb.cvtc.edu]
• Alternative Upload: If Studio keeps failing, upload the video to YouTube and link it in Canvas as a workaround. [help.egcc.edu]