Canvas Studio stuck loading for students

[panjac]

Does anyone else have issues with Canvas Studio Quizzes?  I created a quiz from a 14 minute video that I uploaded.  I first attempted to have several (about 100) students complete the video at the same time.  Many of the students videos got stuck and just displayed the loading circle.  For my next round, I staggered the students, so only about 30 kids were working on the video quiz.  I still had the same issue.  I talked to our IT department and they reset the routers, which seemed to work for one group, but I still had the same issue yesterday when I only had about 12 kids working in the video quiz.  Any ideas?  Students are all using chromebooks and I had some students clear cache/cookies/restart and none of that helped.

[ColtonSwapp · Accepted solution]

Hello @panjac 

Thanks for posting this in the Canvas Community! 

I am very sorry that you are seeing this issue with your Studio quizzes. Usually they are very reliable and easy to use! 

It sounds like there might be something going on with either the students chromebooks or possibly the browser. 

• Does clearing cache on the students devices make any difference? Here is the Canvas guide for PC users. 
• It could be a blocked permission in the browser. You can typically access the permissions on the browser by going to chrome://settings/content. 
• it could be that the browser had blocked all third party cookies. Your school's admin should be able to look at device's administrative settings for that. 
• The students might be restricted from doing this, but does the studio quiz load while using an incognito browser window?

Hopefully this helps! 

-Colton 

[ColtonSwapp · Accepted solution]

Hello @panjac 

Thanks for posting this in the Canvas Community! 

I am very sorry that you are seeing this issue with your Studio quizzes. Usually they are very reliable and easy to use! 

It sounds like there might be something going on with either the students chromebooks or possibly the browser. 

• Does clearing cache on the students devices make any difference? Here is the Canvas guide for PC users. 
• It could be a blocked permission in the browser. You can typically access the permissions on the browser by going to chrome://settings/content. 
• it could be that the browser had blocked all third party cookies. Your school's admin should be able to look at device's administrative settings for that. 
• The students might be restricted from doing this, but does the studio quiz load while using an incognito browser window?

Hopefully this helps! 

-Colton 

[panjac]

@Colton 

Clearing the cache and cookies did not help.

I haven't checked browser permissions, but all of the kids are able to access the video initially.  It is once it starts that it stops working.  From what I have watched (not all of them did the quiz in my room), it seems to happen after they answer a question or if they are moving around in the video.

[chriscas · Accepted solution]

Hi @panjac,

It’s been a while since we’ve heard from you. We hope you are doing well and that you’ve found an answer to your question!

The Community Team acknowledges that this thread does not have a proper answer. However, we are marking this post as a temporary solution to help Community Members find and respond to the newest and most active threads.

At any time, any Community member can click the “Not the Solution” option and then respond in-thread with your follow-up questions. It’s important to include @CommunityForums in that reply so we can restore the entire topic to our list of unanswered questions we check routinely.