I no longer can embed Studio media in a Canvas page

[lurch394]

In the past I just clicked on the video and it loaded. Now I click on it, and the box just goes white.

[Chris_Hofer · Accepted solution]

Hi @lurch394 ...

It looks like others are also reporting similar issues...please see here: Studio Not Loading - Instructure Community (canvaslms.com).

I'd suggest reporting this to Canvas Support so they can log the issue and have their software engineers look further into this.  Please keep us posted...thanks!

How do I get help with Canvas as an instructor?

[JamesNeal]

Definitely try clearing your browsing data. I helped a faculty member with this yesterday and clearing the safari browsing data worked right away. Similar issues solved on Chrome.

[Chris_Hofer]

And here are a couple Guides in case people need to know how to clear cache/history:

• How do I clear my browser cache on a Mac?
• How do I clear my browser cache on a PC?