Why can't students advance Studio videos?

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Our students can't advance their instructional videos to a given point in the video like 4:36 minute mark. This may be a PC thing, not sure of our Mac users. We are getting lots of complaints that they want to see the video at a given time and they can't advance the video to that time. What has changed and how to we fix this issue so they can watch and or re-watch the part of the video they need?

Thank you,

Karen Matson

Instructional Designer

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